Privacy Policy for CannondaleUSA.com

Last Updated: August 7, 2025

At CannondaleUSA.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, cannondaleusa.com (the “Site”), or interact with us through other channels. By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Contact Information: Name, email address, phone number, mailing address, or other information you provide when you create an account, make a purchase, sign up for newsletters, or contact us.
Payment Information: Credit card details, billing address, or other payment-related information processed through our secure payment processors.
Account Information: Username, password, and preferences associated with your account on our Site.
Customer Support Information: Details you provide when contacting our customer support team, including communications and any additional information you share.

b. Non-Personal Information

Browsing Data: IP address, browser type, device type, operating system, pages visited, time spent on the Site, and referring URLs collected through cookies, pixels, or similar technologies.
Usage Data: Information about how you interact with our Site, such as clicks, searches, and products viewed.
Aggregated Data: Statistical or demographic data that does not directly identify you, used for analytics and improving our services.

2. How We Collect Information

We collect information in the following ways:

Directly from You: When you fill out forms, make purchases, sign up for newsletters, or communicate with us.
Automatically: Through cookies, web beacons, and other tracking technologies when you visit our Site.
From Third Parties: From service providers, payment processors, or marketing partners who assist us in operating the Site or delivering services.

3. How We Use Your Information

We use your information to:

Process and fulfill orders, including shipping and payment processing.
Provide customer support and respond to your inquiries.
Send promotional emails, newsletters, or marketing communications (with your consent, where required).
Personalize your experience on the Site, such as recommending products or displaying tailored content.
Improve our Site, products, and services through analytics and user feedback.
Comply with legal obligations or protect our legal rights.
Prevent fraud and ensure the security of our Site.

4. How We Share Your Information

We may share your information with:

Service Providers: Third-party vendors who assist with payment processing, shipping, website hosting, analytics, or marketing (e.g., email service providers or logistics companies).
Legal Authorities: When required by law, such as in response to a subpoena, court order, or to protect our rights, safety, or property.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.
Marketing Partners: With your consent, we may share limited information with partners for marketing purposes.

We do not sell your personal information to third parties for their own marketing purposes.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, analyze Site usage, and deliver personalized content. You can manage your cookie preferences through your browser settings or our cookie consent tool (if applicable).

Essential Cookies: Necessary for the Site to function properly.
Analytics Cookies: Help us understand how visitors use our Site.
Marketing Cookies: Used to deliver relevant advertisements.

6. Your Choices

You have the following rights regarding your information:

Opt-Out: Unsubscribe from marketing emails using the “unsubscribe” link in our emails or by contacting us.
Cookies: Adjust your browser settings to block cookies or use our cookie consent tool.
Access and Update: Request access to, correction, or deletion of your personal information by contacting us (subject to applicable laws).
Do Not Track: Our Site does not currently respond to “Do Not Track” signals, but you can manage tracking through browser settings.

7. Data Security

We implement reasonable security measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

8. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate. We take steps to ensure your information is protected in accordance with this Privacy Policy and applicable laws.

9. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us to have it removed.

10. California Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents have specific rights, including:

The right to know what personal information we collect, use, or disclose.
The right to request deletion of your personal information.
The right to opt-out of the sale of personal information (we do not sell your information).
The right to non-discrimination for exercising your CCPA rights.

To exercise these rights, contact us at the information provided below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

CannondaleUSA.com
Email: sales@cannondaleusa.com
Address: 123 Main Street, Anytown, CA 12345, USA

For California residents exercising CCPA rights, please include “CCPA Request” in your email subject line.

Thank you for trusting CannondaleUSA.com with your information. We are committed to protecting your privacy and providing a secure online experience.